Account Recovery Specialist

WyHy is a Member-Owned Financial Cooperative dedicated to helping our members achieve financial success. To be successful, WyHy seeks those individuals that are not just looking for a career but instead searching for a place where they can become part of something extraordinary. WyHy is fiercely dedicated to its employees and knows that without successful employees, there will be no organizational success.

At WyHy, we truly value the contribution of our team members. We aren’t just looking for job experience, skills and qualifications; we also need your enthusiasm, energy and desire to succeed and to help others succeed. In return, we will offer you a dynamic, fun and supportive work environment – where you can grow professionally and make a real difference in your community. 

On top of all that, we offer our employees: 

• Competitive pay and incentive program
• Generous PTO
• Health, dental, vision, life and disability insurance
• Identity Theft Recovery Services
• Gym membership allowance
• Pet insurance allowance
• Holiday pay, including paid birthdays and work anniversaries off
• 401K with a generous employer match

• Adhere to policies, procedures, and regulations.
• Maintain daily control of delinquent loan accounts and pending late payment reminders.
• Demonstrate ability to work independently, locating and contacting members to inquire about the status regarding any outstanding obligations to the credit union as needed.
• Create trust relationships with members to avoid future issues.
• Develop customized solutions for members by providing guidance to members utilizing budgeting and credit analysis tools.
• Document, track and maintain accounts in repossession and/or foreclosure status, completing tasks in a timely manner and in accordance with federal and state law as well as WyHy procedure and policy.
• Communicate with members and staff to positively resolve issues and conflicts.
• Maintain accurate and timely collection notes.

• High school diploma or GED.
• Minimum of 1 year of experience in collections, or the equivalent related experience.

• Symitar and the Collection Tool Kit (CTK) experience. 
• Knowledge of post-charge-off recovery best practices.
• Associate’s degree or higher.
• Previous work experience in customer service, sales, collections or related field.

• This position requires a perceptive person capable of relating to individuals at all levels. As unique situations present themselves, the individual must be sensitive to Credit Union needs and member and employee goodwill.
• Professional, well-developed interpersonal skills, with excellent verbal and written communication skills.
• Excellent member service skills, attentiveness, information retention, tact and diplomacy in dealing with both members and employees; ability to be polite and compassionate without lacking confidence.
• Ability to maintain confidentiality with personal private information.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work effectively in a fast-paced environment, with an ability to multi-task.
• Strong computer and Microsoft Word, Excel and Outlook skills.
• Basic mathematical skills.
• Knowledge of CU collection policies, procedures, laws, and regulations.
• Familiarity with bankruptcy, repossessions, foreclosures, and garnishments.   
• Ability to be thorough and set priorities in alignment with departmental goals and objectives.

• While this position is primarily sedentary, while performing the essential duties of the position the employee may be required to stand, sit, walk, stoop, kneel, talk, see and hear. The nature of this position requires physical mobility and the ability to occasionally lift and/or move a maximum of 50 pounds with assistance.  This position may include prolonged periods of time working on a computer and looking at a monitor screen.

• Core operating hours are Monday through Friday, 8:00 AM to 5:00 PM; evenings and/or weekends may be required.  Travel and time spent outside the office may be required.
• Requirement to be bonded.  Successful background check including personal credit report and criminal record.