As a Fortune 100 company and industry leader, on your first day of employment, we provide a competitive salary, tuition assistance, medical, vision and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. As a Claims Service Specialist, you deliver on our Good Hands® promise: to restore people’s lives when the unexpected happens by compassionately delivering world class service with integrity and superior value for all stakeholders. In this vital role, you will: * Manage a steady volume of inbound calls to assist Allstate customers, third party carriers and other claimants and vendors in our claim process * Leverage proprietary resources and computer applications to file new claims and bring existing claims to resolution * Complete outbound customer contacts and follow-up claim work to bring existing claims to resolution * Utilize critical thinking skills to discover better ways of working and resolve complex problems in a team environment * Thrive in an inclusive team environment that encourages diversity, balance and innovation Compensation, Benefits, and Training Information: * Start Date is September 16, 2018 * Starting salary: $15.00 hourly / $31,200 annually (paid bi-weekly) * Our Total Rewards benefits package beginning on your first day of employment, including 401K, health, dental, vision and life insurance * First 5 weeks training schedule will be: Sunday, Monday, Tuesday, Wednesday, and Thursday from 8:30 AM - 5:15 PM * Complete training runs for 5 weeks and is mandatory. Due to the importance of training, no time off will be permitted during this period * Permanent shift will be determined at a later date.
Job Qualifications If you’re up to the challenge, here are some of the qualifications you’ll need to apply: * Excellent customer service skills and a passion for helping others * High School Diploma or General Education Diploma (GED) * Ability to work independently and in a team environment * Excellent time management skills * Strong written and verbal communication skills * Strong computer, typing and grammar skills * Bilingual candidates fluent in English and Spanish encouraged to apply * One year of customer service experience in an office environment - preferred The candidates offered this position will be required to submit to a background investigation, which includes a drug screen. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.