Claims Service Specialist

Allstate Claims
Job Description
Our next training class begins Sunday, November 11th.

Job Description:

Do you enjoy helping others? In this position, you will be able to help customers in their time of need while being responsible for obtaining first notice of loss reports for non-complex auto claims through an Express Claim Center. You will handle customer questions on processes, policies, next steps, and update claim information. You will perform a variety of routine tasks of basic complexity requiring some independent judgment and are expected to provide compassionate service that is fast, fair, and easy, to ensure customer retention.

Compensation, Benefits, and Training Information:
  • Starting salary: $15.00 hourly / $31,200 annually (paid bi-weekly)
  • Voluntary Overtime when available
  • 2nd Shift Differential Available
  • Our Total Rewards benefits package beginning on your first day of employment, including 401K, health, dental, vision and life insurance
  • Complete training runs for 5 weeks and is mandatory
  • Permanent shift will be determined at a later date
  • Tuition Reimbursement available on Day 1 - $5,250 per calendar year
 As a Claims Service Specialist, you will:
  • Use Allstate’s state-of-the-art NextGen claims system to file new claims and bring existing claims to resolution
  • Review investigation notes and determine coverage and liability for non-complex losses
  • Explain basic claim process and provides information of a general nature to customers
  • Research and respond to customer inquiries within service levels
  • Work in a collaborative team environment to handle large call volumes to assist customers through the claims process
  • Able to adhere to call center guidelines, schedules, and measurements
  • Maintain confidentiality of customer and agent information
  • Utilizes technology to approve and process claims payment and vehicle inspections
  • Achieve targeted performance goals to support Allstate’s industry leading operation standard
  • Utilize critical thinking skills to discover innovative ways of working and resolve complex problems in a team environment
  • Thrive in an inclusive team environment that encourages diversity, balance and innovation
Job Qualifications:
 If you’re up to the challenge, here are some of the qualifications you’ll need to apply: 
  • Excellent customer service skills and a passion to help others
  • High School Diploma or General Education Diploma (GED) plus
  • Customer service experience preferred
  • Ability to be a self-starter and work independently
  • Excellent time management skills
  • Strong written and verbal communication skills
  • Strong computer, typing and grammar skills
  • Fluency in Spanish and English is a plus
Good Work. Good Life. Good Hands®.  As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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