Director of Operations

Posted: 09/01/2022

The Director of Operations is responsible for execution of the strategic direction and overall management of Shelter Services and Operations including Animal Care and Placement, and Grounds and Facility Safety and Maintenance. This person serves as the primary liaison between the animal shelter and most contract service providers, to include animal control, shelter management software, inventory suppliers, and building and vehicle maintenance providers. This role is essential in helping to build and maintain external relationships, providing exemplary service and employee training, and acting as a recognizable public face of the shelter. Demonstrated expertise in animal shelter operations and personnel management are required – CAWA certification, certification eligibility, or plan to achieve such are highly desired.

Major Duties and Responsibilities:

  • Responsible for the strategic direction and overall management of shelter programs and services
  • Engages in the strategic planning process and goal-setting for the organization
  • Responsible for budgeting and annual planning for departments based on strategic goals of the organization and budgetary goals. Identifies and develops opportunities for revenue growth.
  • Stays abreast of industry trends and implements changes to programs and services in pursuit of industry best practices whenever possible within the abilities of the organization, and in response to the needs of the community. Is primarily responsible for the documentation and implementation of operational policies and procedures and for creating a system for regular review and updating
  • Establishes program goals and key performance indicators, tracks performance metrics and employs knowledge, tools, and resources as necessary to achieve and maintain program goals.
  • Ensures that all animals in shelter care receive the highest-quality care possible, with dedicated attention to adequate nutrition and mental and physical well-being.
  • Ensures operational consistency and integrity by determining and creating general and specialized training requirements and opportunities for staff and volunteers as needed to meet program demands and expectations.
  • Organizational liaison for animal control service providers and building construction and maintenance contractors.

Works to establish and maintain an organizational culture of positivity and innovation - promoting and demonstrating the organization’s values and expected behaviors.

  • Supervises, guides, coaches, evaluates, and counsels managers and other supervised staff; provides for the professional growth of staff; researches training and educational opportunities; creates and evaluates goals and objectives; ensures adequate staffing within divisions; participates in employment hiring and termination decisions
  • Ensures compliance with all applicable Federal, State and local laws and regulations.
  • Promotes professionalism and high standards of performance, care, and teamwork throughout the organization
  • Performs the duties of supervised staff as needed, to include euthanasia. Euthanasia certification required within 90 days of hire Responsible for oversight of Shelter Software, Facilities, and Safety & Security
  • Ensures maximum functional use of the shelter’s animal management software, develops processes and procedures to ensure consistent and reliable data entry and animal records tracking.
  • Regularly produces comprehensive reports as needed to track and report program integrity, performance, and progress.
  • Implements and oversees the shelter’s City licensing program
  • Participates in and serves as an organizational lead in any plans for facilities expansions or renovations.
  • Monitors the appearance and safety of the physical shelter and grounds; coordinates improvement and safety projects; manages building improvements and construction projects
  • Supervises facility maintenance staff and contractors
  • Establishes safety protocols; provides for and institutes a culture of safety within the organization. Follows all safety guidelines and reporting requirements to ensure a safe workplace. Actively monitors the safety compliance of staff and takes immediate action to address any safety concern or noncompliance of safety rules that could put a client, volunteer, employee, animal or the organization at risk. Responsible for safety training. Stays updated on OSHA and safety requirements.
  • Actively participates in local and state collaboration activities serving as a recognizable figure within the shelter and standing in for the CEO and/or PR staff as needed in public settings.
  • Seeks opportunities to network and collaborate with other agencies so as to establish the organization as a credible partner and participant in regional affairs.
  • Pursues personal growth opportunities and strives to acquire new skills and expertise in the service of the shelter.
  • Promotes the shelter’s fundraising efforts and actively participates In the success of fundraising campaigns and events
  • Provides monthly program reports to the CEO and Board of Directors
  • Works in close partnership with the CEO to maintain open communication, drive organizational excellence, implement strategic priorities, achieve organizational alignment and interdepartmental collaboration, and achieve shared success.
  • Maintains close and ongoing communication with other members of the Executive team through bi-weekly meetings and by updating them on departmental progress and on issues which may impact their areas or the organization.
  • Coordinates and leads the Shelter Operations Management Team to include attending weekly meetings and helping to provide thought leadership, support, and direction.

Other duties as assigned Job

  • Bachelor’s Degree or equivalent applicable experience
  • Five or more years of management in animal welfare; previous shelter manager experience; director of operations experience or equivalent work experience
  • Three to more years staff management experience; two years of working with the public
  • CAWA certification desired
  • Emergency response and emergency sheltering experience desired
  • Experience with shelter software highly desired, including PetPoint and ShelterLuv.
  • Strategic planning
  • Teamwork and communications
  • Time Management
  • Knowledge of animal health, care and welfare
  • Animal handling
  • Excellent customer service
  • Knowledge of exotic and barnyard shelter animals
  • Organizational and finance/budget
  • Public and employee relations
  • Safety program development and management
  • Knowledge of OSHA requirements and reporting
  • Written and verbal communication
  • Computer knowledge and abilities
  • Knowledge of Workers Compensation helpful
  • Able to prioritize tasks and delegate efficiently in a fast-paced environment
  • Able to euthanize animals within 3 months if not already certified from HSUS, AHA, etc.
  • Able to work a flexible schedule, including evening and weekend shifts, as required
  • Desire to affect organizational change, growth, and culture

Job type: Full Time